Privacy policy

Loyal Retriever Co ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, how we use it, and your rights under Australian privacy law.

What we collect
When you browse our site or place an order, we may collect your name, email address, phone number, shipping and billing address, and payment details (processed securely by Shopify Payments — we never store your full card details ourselves). We also automatically collect browsing behaviour on our site (pages viewed, products added to cart) via cookies and similar technologies.

How we use it
We use your information to process and ship orders, respond to enquiries, send order updates, and — where you've opted in — send marketing emails about new products, offers, and updates. We may also share limited data with trusted service providers who help us run the store, including our fulfilment partner (Zendrop), payment processor (Shopify Payments), and email platform (Klaviyo), strictly for the purpose of providing those services.

Marketing communications
If you subscribe to our emails, you can unsubscribe at any time using the link at the bottom of any marketing email, or by contacting us directly.

Data security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.

Your rights
Under Australian privacy law, you can request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to our legitimate business and legal record-keeping needs.

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Privacy policy

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