Shipping policy

Shipping Policy — Loyal Retriever Co
Last updated: 12/07/2026

We offer free shipping across Australia on every order, with no minimum spend.

Processing time
Orders are typically processed within 1–2 business days before shipping.

Delivery time
Delivery times vary by product and are estimates only, not guarantees. Most orders arrive within 7–15 business days from dispatch.

Order tracking
You'll receive a tracking link by email once your order ships. If your order contains more than one item, parts may arrive separately, on different days — this is normal and doesn't mean anything is missing.

Delayed or missing orders
If your order hasn't arrived within the estimated window, contact us at support@loyalretrieverco.com and we'll look into it for you.

Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law.